Refund policy

Consumers have the statutory right of withdrawal set out in the following model withdrawal policy:

Withdrawal Policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you or a third party named by you, who is not the carrier, has or have taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us, Guitar Master Plan GmbH, Arcadiastraße 20, 40472 Düsseldorf, e-mail:, phone: 0211 97634130 (operator of the online store by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiration of the withdrawal period.

Consequences of Withdrawal
If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless explicitly agreed otherwise with you; in no case will you be charged any fees because of this refund. We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiration of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

End of Withdrawal Policy

Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out and return this form.)

To: Guitar Master Plan GmbH, Arcadiastraße 20, 40472 Düsseldorf, E-Mail:,

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

- Ordered on (*)/received on (*)
- Name of consumer(s))
- Address of consumer(s)
- Date
- Signature of consumer(s) (only for communication on paper)

(*) Cross out where not applicable.

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.